At Splitfire Log Splitters the quality of our products comes first. Below are the main points regarding the warranty on our products:
- Warranty period: we offer a warranty period of six months after delivery, unless agreed otherwise in writing.
- Differing warranty terms: where specific warranty terms have been agreed, this warranty article still applies, unless it conflicts with those specific terms.
- Exclusions: no warranty is given on products that were not new at the time of delivery.
- Defects: if a product does not work properly, we will at our own discretion either repair the product or credit part of the purchase amount.
- Repair: where we opt for repair, we decide how and when this takes place. You must give us the opportunity to carry out the repair.
- Customer responsibility: materials or parts that need to be repaired or replaced must be sent to us. Costs for transport, removal and fitting, and any travel and accommodation costs are for the account of the customer.
- Warranty exclusions: the warranty does not apply to normal wear, incorrect use, poor maintenance, or where changes have been made by third parties. Nor does it apply to items already covered by a manufacturer warranty, or to items supplied by the customer that show defects.
- Warranty condition: we only carry out the warranty once all obligations towards us have been met.
Do you have questions or would you like to make a warranty claim? Please contact our customer service.